REGULATIONS FOR THE ONLINE SHOP
Table of Contents:
1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN ONLINE SHOP
3. TERMS OF ENTERING INTO CONTRACT OF SALE
4. PAYMENT METHODS AND TIMES
5. PRODUCT DELIVERY COSTS, METHODS AND TIMES
6. PRODUCT COMPLAINT
7. EXTRAJUDICIAL METHODS OF REVIEWING COMPLAINTS AND PURSUING CLAIMS AS WELL AS REGULATIONS FOR THE
ACCESS TO THE ABOVE MENTIONED METHODS
8. THE RIGHT TO WITHDRAW FROM CONTRACT OF SALE
9. ENTREPRENEUR PROVISIONS
10. FINAL PROVISIONS
11. CONTRACT WITHDRAWAL FORM
The www.shop.carlabimmo.com online shop pays attention to consumer rights. The consumer cannot waive the rights
assigned by the Act on Consumer Rights. The regulations of contracts of sale that are less beneficial for the customer
than the regulations within the Act on Consumer Rights are made void, and the regulations of the Act on Consumer
Rights are applied in their place. Hence, the regulations of this Regulations document are not aimed at waiving or limiting
any consumer rights applicable based on mandatory and binding law regulations. All questionable cases shall be concluded
in favor of the consumer. In the event of discrepancy between this Regulations document and the above-mentioned
regulations, these regulations have priority and these regulations shall be applied.
1. GENERAL PROVISIONS
1.1. Online Shop available under the link www.shop.carlabimmo.com is run by Iwona Piotrowska, conducting economic activity under the company name CarLabImmo Iwona Piotrowska, registered in Central Registration and Information on Business (CEIDG) for the Republic of Poland, supervised by the minister of economy, having: address of the place of business and delivery address: ul. Bohaterów Westerplatte 33a/2, 66-400 Gorzów Wielkopolski, NIP 5971518009, REGON 320312743, email address: email@example.com and phone number: 502898087.
1.2. This Regulations document has been prepared for both individual consumers and entrepreneurs who use the Online Shop, unless a given provision of the Regulations says otherwise and is applicable only to consumers or entrepreneurs.
1.4.1. WORKDAY – one day of the week from Monday to Friday, excluding public holidays.
1.4.2. REGISTRATION FORM – a form available in the Online Shop for the purpose of creating an Account.
1.4.3. ORDER FORM – Electronic Service, interactive form available in Online Shop which enables making an Order, especially by adding Products to the electronic shopping cart and selecting the conditions for the Contract of Sale, including payment and delivery method.
1.4.4. CUSTOMER – (1) a natural personal being fully capable of performing legal activity, and, in the events set forth by general regulations, also a natural person having limited capability to perform legal activity; (2) legal entity; or (3) an organizational unit that is not a legal entity, to whom the law gives the legal capacity; - which entered into or intends to enter into Contract of Sale with the Seller.
1.4.5. CIVIL CODE – the Civil Code Law of 23 April 1964 (Dz.U. of 1964 no. 16, item 93 as amended).
1.4.6. ACCOUNT – Electronic Service, a collection of resources in the Service Provider’s IT system, marked by an individual name (login) and password provided by the Service Recipient, in which the data provided by the Service Recipient as well as the information about Orders made in the Online Shop is stored.
1.4.7. NEWSLETTER – Electronic Service, electronic distributing service provided by the Service Provider using email, which enables every Service Recipient to automatically receive a regular content of the newsletter issues which contain information about Products, latest news and discounts in the Online Shop.
1.4.8. PRODUCT – a physical object, service or digital content that is the subject of Contract of Sale between Customer and Seller, available in the Online Shop.
1.4.9. REGULATIONS – this Regulations document for the Online Shop.
1.4.10. ONLINE SHOP - the Service Provider’s online shop available at www.shop.carlabimmo.com.
1.4.11. SELLER; SERVICE PROVIDER – Iwona Piotrowska, conducting economic activity under the company name CarLabImmo Iwona Piotrowska, registered in Central Registration and Information on Business (CEIDG) for the Republic of Poland, supervised by the minister of economy, having: address of the place of business and delivery address: ul. Bohaterów Westerplatte 33a/2, 66-400 Gorzów Wielkopolski, NIP 5971518009, REGON 320312743, email address: firstname.lastname@example.org.
1.4.12. CONTRACT OF SALE – contract of sale for the Product entered into or concluded by Customer and Seller by means of Online Shop.
1.4.13. ELECTRONIC SERVICE – a service provided electronically by the Service Provider for the Service Recipient using Online Shop.
1.4.14. Service Recipient – (1) a natural personal being fully capable of performing legal activity, and, in the events set forth by general regulations, also a natural person having limited capability to perform legal activity; (2) legal entity; or (3) an organizational unit that is not a legal entity, to whom the law gives the legal capacity; - using or intending to use the Electronic Service.
1.4.15. ACT ON CONSUMER RIGHTS, ACT – the Act of 30 May 2014 on Consumer Rights (Dz.U. 2014 item 827 as amended.)
1.4.16. ORDER - a statement of the Customer’s will, filed using Order Form and directly aimed at entering into Contract of Sale for the Product with the Seller.
2. ELECTRONIC SERVICES IN ONLINE SHOP
2.1. The following Electronic Services are available in the Online Shop: Account, Order Form and Newsletter.
2.1.1. Account – using the Account is available after completing three subsequent steps by the Service Recipient – (1) filling the Registration Form, (2) clicking on ’’Create an account” field. In the Registration Form it is necessary for the Service Recipient to provide the following data of the Service Recipient: email address and password.
126.96.36.199. The Account Electronic Service is provided free of charge for an indefinite time. The Service Recipient is able, at any time and without giving reason, to delete the Account (Account resignation) by filing an appropriate demand to the Service Provider, especially by email on the following email address: email@example.com or in writing on the following address: ul. Bohaterów Westerplatte 33a/2, 66-400 Gorzów Wielkopolski.
2.1.2. Order Form – using the Order Form begins the moment the Customer adds the first product to the electronic shopping cart in the Online Shop. Placing an Order is made after completing two subsequent steps by the Customer – (1) after filling the Order Form and (2) clicking ’’Confirm Purchase” field on the Online Shop website after filling the Order Form – until this moment it is possible to modify provided data by the Customer (to do this, one must follow the messages that are displayed as well as information available on the Online Shop website). It is necessary for the Customer to provide the following Customer data in the Order Form: first and last name/company name, address (street, house/apartment number, postcode, city, country), email address, phone number, as well as information concerning the Contract of Sale: Product/s, quantity, delivery address and method, payment method. In case of Customers who are not Consumers, it is necessary to provide a company name and VAT ID.
188.8.131.52. The Order Form Electronic Service is provided free of charge and is of a one-off nature. It concludes the moment the Order is placed using this form or the moment placing of order is stopped beforehand while using this form by the Service Recipient.
2.1.3. It is also possible to sign up to the Newsletter by selecting an appropriate checkbox while creating an Account – the moment the Account has been created the Service Recipient is signed up to the Newsletter.
184.108.40.206. The Newsletter Electronic Service is provided free of charge for an indefinite time. The Service Recipient has the possibility, at any time and without giving reason, to unsubscribe from the Newsletter (Newsletter resignation) by sending an appropriate demand to the Service Provider, especially using email on the following email address: firstname.lastname@example.org or in writing on the following address: ul. Bohaterów Westerplatte 33a/2, 66-400 Gorzów Wielkopolski.
2.3. The Service Recipient is obligated to use the Online Shop in accordance with the law and good manners, paying attention to respecting personal rights and copyrights as well as the intellectual property of the Service Provider and third parties. The Service Recipient is obligated to provide data compliant with the factual state. The Service Recipient is prohibited from providing content of unlawful nature.
2.4. Complaint processing mechanism:
2.4.1. Complaints regarding the provision of Electronic Services by the Service Provider as well as other complaints connected to the functioning of the Online Shop (excluding product complaint processing set forth in pt.6 of the Regulations) may be filed by the Service Recipient in the following ways:
2.4.2. In writing on the following address: ul. Bohaterów Westerplatte 33a/2, 66-400 Gorzów Wielkopolski;
2.4.3. In electronic form using the following email address: email@example.com;
2.4.4. In the description of the complaint, it is recommended that the Service Recipient provides: (1) information and circumstances about the subject of the complaint, particularly the type and date of the occurrence of the abnormality; (2) the Service Recipient’s demands; and (3) contact details of the person filing a complaint – it will make it easier and speed up the process of reviewing the complaint by the Service Provider. The requirements set forth in the previous sentence are merely recommendations and do not affect the effectiveness of the complaints filed without the recommended complaint description.
2.4.5. The Service Provider shall address the complaint as soon as possible, not later than within 14 days since the day the complaint has been filed.
3. TERMS OF ENTERING INTO CONTRACT OF SALE
3.1. Entering into Contract of Sale between the Customer and the Seller is concluded after the Order has been placed by the Customer using Order Form in the Online Shop, according with pt 2.1.2 of the Regulations.
3.2. The Product price visible on the Online Shop is provided in EUR or PLN and includes tax. While placing an Order and when the Customer intends to enter into Contract of Sale, the Customer is informed on the Online Show websites about the total price including tax for the Product that is the subject of the Order, as well as about delivery costs (including costs for transport, delivery and postal services) and of other costs, and in the event where it is impossible to provide the costs - about the obligation to pay them.
3.2.1 VAT may be returned in case of invoices for companies outside the European Union as well as for companies within the European Union with an intra-community VAT number. The request can be sent to firstname.lastname@example.org
3.3. The procedure of entering into Contract of Sale in the Online Shop using Order Form
3.3.1. Entering into Contract of Sale between the Customer and the Seller is concluded after the Order has been placed by the Customer in the Online Shop, according with pt 2.1.2 of the Regulations.
3.3.2. After placing an Order, the Seller immediately confirms its reception and at the same time accepts the Order for processing. The confirmation of receiving an order and accepting it for processing is made by sending appropriate email by the Seller to the Customer, which includes at least the Seller’s statements of receiving the Order and of accepting it for processing as well as confirmation of concluding the Contract of Sale. The Contract of
Sale between the Customer and the Seller is concluded the moment the Customer receives the above-mentioned email message.
3.4. Consolidation, securing and making the content of the Contract of Sale that is being entered into accessible to the Customer is made by (1) making the Regulations available on the website of the Online Shop and (2) sending an email message to the Customer, set forth in pt. 3.3.2. of the Regulations. The content of the Contract of Sale is additionally consolidated and secured in an IT system of the Seller’s Online Shop.
4. PAYMENT METHODS AND TIMES
4.1. The Seller makes the following payment methods resulting from the Contract of Sale:
4.1.1. Bank transfer onto the Seller’s bank account
4.1.2. Electronic payments and payment card payments using PayPal.com – currently available payment methods are set forth on the Online Shop website in the information panel for the payment methods as well as on https:// www.paypal.com/pl.
220.127.116.11. Processing the transactions for electronic payments and payment card payments is made according to the Customer’s choice by PayPal.com. The service of electronic payments and payment card payments is conducted by:
18.104.22.168.1.PayPal.com – PayPal (Europe) S.a r.l. & Cie, S.C.A., 5. floor 22–24 Boulevard Royal, L-2449, Luxembourg.
4.2. Payment time:
4.2.1. If a Customer chose bank transfer, electronic payment or payment card payment as a payment method, the Customer is obligated to make the payment within 7 days since the day the Contract of Sale has been entered into.
5. PRODUCT DELIVERY COSTS, METHODS AND TIMES
5.1. Product delivery to the Customer requires payment, unless the Contract of Sales says otherwise. The costs for product delivery( including transport, delivery and postal services) are provided to the Customer on the Online Shop’s information panel concerning delivery costs and during placing an Order, also when the Customer intends to enter into Contract of Sale.
5.2. The Seller makes the following Product delivery or collecting methods available to the Customer:
5.2.1. Parcel delivery service
5.3. Product delivery time to the Customer is 7 workdays, unless the information in Product description or during placing an Order shows a shorter time. In case of Products with different delivery times, the delivery time is the longest given time, which cannot be longer than 7 workdays. The beginning of the delivery time of a Product to a Customer is counted in the following way:
5.3.1. In case of choosing bank transfer, electronic payments and payment card payments - from the day the payment is received on the Seller’s bank account or settlement account.
6. PRODUCT COMPLAINT
6.1. The basis and the extent of responsibility of the Seller to the Customer, if a Product bears any physical or legal flaw (warrant), are determined by the general law regulations, particularly in Civil Code (particularly art.556-576 of Civil Code). For the Contracts of Sale entered into until 24 December 2014 the basis and the extent of responsibility of the Seller to the Customer who is a natural person obtaining a Products for non-commercial and non-economic activity purposes, regarding the non-compliance of the Product with the Contract of Sale are determined by the general law regulations, particularly by the Act of 27 July 2002 on special conditions of sale to customers and amending the Civil Code (Dz.U. 2002 no. 141, item 1176 as emended).
6.2. The Seller is obligated to provide a Product without any flaw to the Customer. Detailed information concerning the responsibility regarding Product flaw and the Customer’s rights are set forth on the Online Shops website in the information panel for complaints.
6.3. The complaint may be filed by the Customer for example:
6.3.1. In writing on the following address: ul. Bohaterów Westerplatte 33a/2, 66-400 Gorzów Wielkopolski;
6.3.2. In electronic form on the following email address: email@example.com;
6.4. In the description of the complaint, it is recommended that the Service Recipient provides: (1) information and circumstances concerning the subject of the complaint, particularly the type and date of the occurrence of the flaw; (2) demand for the method of changing the Product into the state of compliance with the Contract of Sale or a statement to reduce its price or to withdraw from the Contract of Sale; and (3) contact details of the person filiing the complaint – it will make it easier and speed up the process of reviewing the complaint by the Service Provider. The requirements set forth in the previous sentence are merely recommendations and do not affect the effectiveness of the complaints filed without the recommended complaint description.
6.5. The Seller shall address the complaint as soon as possible, not later than within 14 days since the day the complaint has been filed. If the Customer who is a Consumer demands replacement of goods or removing the flaw or made a statement to reduce the price, including the amount by which the price is to be lowered, and the Seller didn’t address this demand within 14 days, this demand is considered as valid.
6.6. The Customer who executes rights due to warranty is obligated to deliver the defective product on the following address: ul. Bohaterów Westerplatte 33a/2, 66-400 Gorzów Wielkopolski. When the Customer is a Consumer, the delivery cost is covered by the Seller. When the Customer is not a Consumer, the delivery cost is covered by the Customer. If a given type of Product or the way of installing it make it overly difficult, the Customer is obligated to make the Product accessible to the Seller in a place where the Product is located.
7. EXTRAJUDICIAL METHODS OF REVIEWING COMPLAINTS AND PURSUING CLAIMS AS WELL AS REGULATIONS FOR THE ACCESS TO THE ABOVE MENTIONED METHODS
7.1. Detailed information regarding the possibility of using extrajudicial methods of reviewing complaints and pursuing claims as well as regulations for the access to these procedures by the Customer are available on the website of the Office of Competition and Consumer Protection under the following address: https://uokik.gov.pl/pozasadowe rozwiazywanie_sporow_konsumenckich.php.
7.2. The President of the Office of Competition and Consumer Protection can be contacted (phone: 22 55 60 333, email: firstname.lastname@example.org or address for correspondence: Pl. Powstańców Warszawy 1, 00-950 Warszawa), whose job is i.e. to provide help to consumers in matters concerning extrajudicial consumer dispute settlement.
7.3. The Consumer has the following exemplary options of reviewing complaints and pursuing claims: (1) application for dispute settlement to the Permanent Consumer Arbitration Court (more information available at: http://www.- spsk.wiih.org.pl/); (2) application for extrajudicial dispute settlement to Voivodeship Inspector of Trade Inspection (more information available at the website of an inspector appropriate to the Seller’s place of business); and (3) help of District (municipal) consumer spokesperson or or public organization, which has a statutory function of consumer protection (i.e. The Consumers’ Association, Association of Polish Consumers). Advice is given i.e. via email at email@example.com and at the helpline phone number 801 440 220 (helpline open on workdays, 8:00 - 18:00, fees charged as per connection specified by the Operator’s tariff).
7.4. A platform for internet system of dispute settlement between consumers and entrepreneurs on the EU level is available at http://ec.europa.eu/consumers/odr (ODR platform). ODR platform is an interactive, multi-language website with a comprehensive service for consumers and entrepreneurs looking for extrajudicial dispute settlement regarding contractual obligations resulting from an internet contract of sale or a service contract (more information available at the platform’s website or the website of Office of Competition and Consumer Protection).
8. THE RIGHT TO WITHDRAW FROM CONTRACT OF SALE
8.1. A Consumer, who entered into a remote agreement, may withdraw from it within 14 days, without giving any reason and without bearing the costs, except the costs set forth in pt 8.8 of the Regulations. To keep the deadline it is enough to send the statement before the deadline. The statement of withdrawal from contract of sale may be for example sent:
8.1.1. In writing at the following address: ul. Bohaterów Westerplatte 33a/2, 66-400 Gorzów Wielkopolski;
8.1.2. In electronic form, using email, at: firstname.lastname@example.org;
8.2. An example of contract withdrawal form can be found in appendix 2 to the Act of Consumer Rights and is also available in pt. 11 of the Regulations and on the Online Shop’s website, in the contract withdrawal panel. The Consumer may use the example of the form, but it is not necessary.
8.3. The deadline for contract withdrawal begins:
8.3.1. For a contract, within which Seller releases a Product, being obligated to transfer the ownership (e.g. Contract of Sale) – from the moment the Product comes into consumer’s ownership or to the ownership of a party chosen by the consumer, other than a carrier, and in the case of contract which: (1) involves many Products, that are delivered separately, in batches or in parts – from the moment of claiming the last Product, batch or part, or (2) involves a regular delivery of Products for a definite time – from the moment the first Product is claim;
8.3.2. For other contracts – from the day of entering into contract.
8.4. In case of a remote contract withdrawal, the contract is considered as not entered into.
8.5. The Seller has an obligation to immediately, not later than within 14 days since the day of receiving the consumer’s statement of contract withdrawal, return all the payments made by the consumer, including Product shipping costs, (except additional costs resulting from the consumer’s selection of delivery method other than the cheapest available method in the Online Shop). The Seller makes a refund using the same payment method that the consumer used, unless the consumer clearly agreed for a different refund method, which doesn’t generate any costs for the consumer. If the Seller didn’t offer to collect the Product from the consumer, the Seller may wait with the refund until the Seller receives the Product back or receives proof of sending from the consumer, depending on which situation occurs earlier.
8.6. The Consumer has an obligation to immediately, not later than within 14 days since the day of contract withdrawal, to return the Product to the Seller or to give it to a person authorised to collect it by the Seller, unless the Seller offered to collect the Product. To keep the deadline, one should simply send the Product before the deadline ends. The Consumer may return the Product at the following address: ul. Bohaterów Westerplatte 33a/2, 66-400 Gorzów Wielkopolski.
8.7. The Consumer bears every responsibility for decreasing the value of the Product resulting from using it in a way that exceeds the necessary way to identify the nature, features and functions of the Product.
8.8. Possible costs that might arise from withdrawing from the contract by the consumer, which the consumer is supposed to take:
8.8.1. If the consumer selected a Product delivery method other than the cheapest delivery method available in the Online Shop, the Seller is not obligated to return additional costs of it to the consumer.
8.8.2. The Consumer bears direct costs of returning the Product.
8.8.3. In the case of Product being a service, the executing of which - on the consumer’s clear demand - began before the contract withdrawal deadline, the consumer, which exercises the right to withdraw from the contract after filing such a demand, is obligated to pay for the services executed until the moment of contract withdrawal. The amount is calculated proportionately to the range of executed service, considering the price or pay for gratification. If the price or the gratification is excessive, the basis for calculating this price is the market value of the service.
8.9. A consumer is not entitled to the right to withdraw from a remote agreement in cases of:
8.9.1. (1) service contracts, if the Seller completed the service on the consumer’s clear consent, having been informed before the provision of service started, that after its completion by the Seller, the consumer shall lose the right to withdraw from the contract; (2) contracts, the price or gratification for which depends on fluctuations on the financial market, that are beyond the Seller’s control, and which can occur before the contract withdrawal period ends; (3) contract in which the subject of service is non-prefabricated Product, manufactured according to the consumer’s specification or serving the purpose of fulfilling custom needs of the consumer; (4) contract in which the subject of service is a Product which deteriorates quickly, or has a short expiry date; (5) contract in which the subject of service is a Product delivered in a sealed packaging, which cannot be returned after opening due to health protection or for hygienic reasons, if the packaging was opened after the delivery; (6) contract in which the subject of the service are Products, which, after delivery, are inherently connected with other objects, due to their nature;(7) contract in which the subject of service are alcoholic beverages, the price of which has been agreed during entering into Contract of Sale, and the delivery of which may occur as late as after 30 days, and the value of which is dependent on the market fluctuations, beyond the Seller’s control; (8) contract in which the consumer clearly demanded that the Seller makes a visit to make an urgent repair or maintenance; if the Seller provides other services than the ones demanded by the consumer or provides Products other than spare parts necessary for make a repair or maintenance, the consumer has the right to withdraw from the contract regarding
the additional services or Products; (9) contract in which the subject of service are audio or visual recordings or computer software provided in a sealed packaging, if the packing was opened after the delivery; (10) contracts for providing journals, periodicals, or magazines, except contract for subscription; (11) contract concluded as public auction; (12) contracts for proving services of accommodation, for purposes other than residential, transportation of objects, car rental, gastronomy, services for leisure, entertainment, sports or cultural events, if the contract mentions the day or period of providing a service; (13) contract for providing digital content, which is not written on a physical drive, if the service provision began with the consumer’s clear consent before the contract withdrawal period ends and after informing the Seller informed the Consumer of losing the right to withdraw from contract.
9. ENTREPRENEUR PROVISIONS
9.1. This section of the Regulations and provisions set out therein are solely aimed at Customers, and Service Recipients that are not consumers.
9.2. The Seller has the right to withdraw from Contract of Sale that was entered into with the Customer that is not a consumer within 14 days since the day the contract was concluded. In such case, the withdrawal from the Contract of Sale may occur without giving any reason and doesn’t generate any claims on the Customer’s side with relation to the Seller.
9.3. In case of Customer who are not consumers, the Seller has the right to limit the available payment methods, including the requirement of making an advance payment in full or in part, independently of payment method selected by the Customer and the fact of concluding the Contract of Sale.
9.4. The moment the Seller gives the Product to the carrier, the benefits and burdens relating to the Product, as well as the risk of accidental loss or damage to the Product are transferred to the Customer. In such case, the Seller does not bear any responsibility for loss, deficit, or damage of the Product that resulted from the moment of giving the Product for delivery until the moment the Customer receives it, or due to delay in the delivery.
9.5. In the event of sending the Product to the Customer using a carrier, the Client that is not a consumer is obligated to examine the delivery within the time and in the manner usual for this type of delivery. If the Customer states that a deficit or damage to the Product occurred during delivery, the Customer has the obligation to make any steps necessary to determine the carrier’s responsibility.
9.6. Pursuant to art. 558 § 1 of the Civil Code the Seller is released from any responsibility with regard to warranty to the Customer that is not a consumer.
9.7. In case of Service Recipients that are not consumers, the Service Provider may withdraw from the contract for provision of Electronic Service with immediate effect and without giving any reason, by sending an appropriate statement to the Service Recipient.
9.8. The responsibility of Service Provider/Seller with regard to Service Recipient/Customer that is not a consumer, no matter its legal basis, is limited - both in case of a single claim, and in case of any claims in total - to the amount of price that was paid and delivery costs resulting from Contract of Sale, however not exceeding 1000 PLN. The Service Provider/Seller bears every responsibility with regard to Service Recipient/Customer that is not a consumer for typical damaged predictable during entering into contract and does not bear responsibility for loss of profits with relation to Service Recipient/Customer that is not a consumer.
9.9. Wszelkie spory powstałe pomiędzy Sprzedawcą/Usługodawcą, a Klientem/Usługobiorcą niebędącym konsumentem
zostają poddane sądowi właściwemu ze względu na siedzibę Sprzedawcy/Usługodawcy.
10.1. Contracts concluded using Online Shop are entered into in Polish language.
10.2. Change in the Regulations:
10.2.1. The Service Provider reserves the right to make changes to the Regulations due to important reasons, i.e.: changes in law, changes in delivery and payment methods - within the range, in which the changes affect the execution of provisions of the Regulations.
10.2.2. In case of entering into contracts of continuous nature under the Regulations (e.g. providing Electronic Service - Account) the changed regulations is binding for the Service Recipient, if the requirements set forth in art. 384 and 384 of the Civil Code have been met, that is the Service Recipient has been correctly informed about the changes and has not withdrawn from the contract within 14 days since the day of receiving the notification. If the change in the Regulations resulted in generating new payments or increasing current payments, the Service Recipient that is a consumer has the right to withdraw from the contract.
10.2.3. In the event of entering into contracts other than continuous contracts under the Regulations (e.g. Contract of Sale), the change in the Regulations will not affect the rights acquired by Service Recipients/Customer that are consumers before the day the changes come into effect, particularly changes in the Regulations will not affect Orders that are being placed or already have been placed, as well as concluded, provided or completed Contracts of Sale.
10.3. In matters not described in the Regulations, all existing legal regulations of Polish law shall be applied, particularly: the Civil Code; Acts on provision of electronic services of 18 July 2002 (Dz.U. 2002 no. 144, item 1204 as amended); for Contracts of Sale concluded until 24 December 2014 with Customers that are not consumers - the regulations of the Act on protection of certain consumer rights and on the liability for damage caused by a hazardous product of 2 March 2000 (Dz.U. 2000 no. 22, item 271 as amended) and the act on specific conditions of consumer sales and amendments to the Civil Code of 27 July 2002 (Dz.U. 2002 no. 141, item 1176 as amended); for Contracts of Sale concluded until 25 December 2014 with Customers that are consumers - the regulations of the act on consumer rights of 30 May 2014 (Dz.U. 2014 item 827 as amended); and other applicable regulations of the universally binding law.
11.CONTRACT WITHDRAWAL FORM
(APPENDIX 2 TO THE ACT ON CONSUMER RIGHTS)
CONTRACT WITHDRAWAL FORM - EXAMPLE
(this form should be filled and sent only in case of intention to withdraw from a contract)
CARLABIMMO IWONA PIOTROWSKA
ul. Bohaterów Westerplatte 33a/2, 66-400 Gorzów Wielkopolski
– I/We hereby inform or my/our(*) withdrawal from contract of sale for the following items(*) contract for delivery of the following items(*) contract for performance of the following(*) contract for the provision of the following service(*)
– Date of contract conclusion(*)/collecting(*)
– Consumer(s) first and last name
– Address of the Consumer(s)
– Consumer(s) signature (only if the form is sent in writing)
(*) Delete as appropriate